Test Bank For A Systems Approach to Small Group Interaction Stewart Tubbs 11 Edition
Chapter 2: Communication Processes
1. According to Harvard research Daniel Goleman, emotional intelligence is a combination of intrapersonal communication (personal competence) and interpersonal communication (social competence).
2. Interpersonal communication is defined as the process of creating meanings in the minds of others.
3. The ability to receive, interpret, analyze, and respond to messages is regulated by a person’s emotional intelligence.
4. When a person sends an Unintentional messages, they are transmitted through verbal communication only.
5. The gap between what we intend to communicate and what is actually received is called the semantic differential.
6. Research shows that a group’s interaction patterns clearly affects the group’s success.
7. Sincere speakers blink between 10 and 20 times per minute.
8. Females consistently give more eye contact than males.
9. In a study of physically attractive people, it was found that they are considered to have less
credibility than their less attractive counterparts.
10. An endomorph is a person who is tall, thin, and fragile.
11. You should void using technical jargon to impress others. This can confuse rather than clarify.
12. An average speaking rate is 150-200 words per minute.
13. Inflection refers to the resonance of the voice.
14. According to research, the more uncomfortable a speaker is, the more disfluencies she/he
uses when talking.
15. Interestingly, the filler words “um” and “uh” are also used in several other languages,
including French and Turkish.
16. Recent research in zero-history groups shows that factors such as agreeableness and
openness correlated positively with the rate at which they generated supportive communication.
17. When someone acts like a “know-it-all” he/she is displaying characteristics of the defensive
climate called superiority.
18. Gibb found that groups with defensive climates tend to accomplish less than those with more
19. An explicit rejection is seen as a disconfirming communication pattern whereas an implicit
rejection is seen as confirming.
20. Comments such as, “Joe dominated the group while the others couldn’t get a word in
edgewise” are called process comments.
21. Inferences are the miscommunication patterns which occur when the sender and receive
miss each other with their meanings.
22. Signal reactions are learned responses to certain stimuli.
23. An example of an “igniter phrase” is, “That’s a great idea!”
24. The same swear words we find offensive in the United States are equally offensive in other
25. According to Tubbs and Baird’s definition of self-disclosure, individuals must share
information voluntarily in order for it to be considered self-disclosure.
26. Your classmates are aware that you tend to say, “It’s like, I mean” frequently, but you don’t
realize this. This information is found in your hidden quadrant.
27. Self-disclosure is appropriate when it is speeded up in a crisis.
28. Individual or self-centered roles are beneficial to a group because they encourage self
29. The philosopher who believed that those who have more should protect those who are less
fortunate by “accidents of birth,” was John Stuart Mill.
30. According to Donnellon, team dynamics shape the organization.
31. The ability to receive, interpret, analyze, and respond to messages is regulated by one’s:
A. Technical competency
B. Emotional intelligence
C. Physical ability
D. Personal interest
32. Patterson and his colleagues refer to the two parts of our brain as the “know” and “go.” The
A. Is emotionally neutral.
B. Triggers reflexive responses, including fight and flight.
C. Develops very early.
D. Turns on when you’re about to fall under attack.
33. Which of the following is used to describe self-managing groups?
A. More traditional task groups
B. More structure
C. Less discussion-oriented
D. Question and answer interactions
34. The gap between what we intend to communicate and what is actually received is called the:
A. community gap
B. semantic differential
C. directing comment
D. arc of distortion
35. Shaking hands with someone as a greeting is:
A. unintentional verbal communication
B. intentional verbal communication
C. unintentional nonverbal communication
D. intentional nonverbal communication
36. If I said, “God guess you,” instead of “God bless you,” after you sneezed, that would be an
example of a:
A. verbal intentional message
B. nonverbal intentional message
C. verbal unintentional message
D. nonverbal unintentional message
37. An example of unintentional communication in a group setting is:
A. Having a history of collaboration, but not talking about it.
B. Being open to new ideas.
C. Focusing on improving the group’s success, without having set that as a goal.
D. Having a strong concern about achieving individual performance goals at the expense of group goals.
38. Effective feedback should be ALL BUT WHICH of the following?
B. from a trusted person
C. clear and understandable
D. as immediate as possible
39. Which of the following statements if false?
A. Speakers rated as “sincere” make eye contact three times more often than “insincere” speakers.
B. For 90 percent of Americans, the left eye is used only for depth perception.
C. When Richard Nixon attended his first Watergate press conference, he blinked up to 40 times a minute.
D. Sincere speakers blink between 5 and 10 times per minute.
40. Which of the following statements is false?
A. We are able to assert dominance over others almost exclusively with eye contact in a matter of seconds when we first encounter one another
B. We tend to direct our comments toward those from whom we expect or would like feedback
C. Males consistently give more eye contact than females
D. There is more mutual eye contact between friends than others